Delivery & returns

Delivery

We deliver anywhere in South Africa by courier. The cost is worked out from what's in your basket and shown at checkout before you pay — it starts at R137 and goes up with the size and weight of the order. Orders over 100 kg are quoted by hand — we'll send you the courier cost before you pay. You can also collect from our shop at no charge. Orders are dispatched within 2–5 working days of payment being confirmed, and we'll send your tracking details on WhatsApp or email.

You can also collect from our shop in Unit D4, Pretoria Oriental Complex, Entrance 6, 7th Street, Marabastad, Pretoria at no charge — we'll message you when your order is ready.

Returns

If something isn't right, contact us within 7 days of receiving your order. Unused items in their original packaging can be returned for an exchange or refund; we'll arrange the details with you on WhatsApp. Where the return is due to our error (wrong or faulty item), the return courier cost is on us.

Please note that colours on screen can differ slightly from the physical product, and bead weights are packed by the manufacturer — small variations are normal and aren't considered defects.